At 4beezee, we are committed to offering reliable and transparent shipping services to ensure that your orders reach you promptly and securely. Below are the details of our shipping policy:

1. Shipping Areas

• Current Coverage:
  We currently ship orders within Vietnam and the United States.
• Future Updates:
  Shipping to additional countries will be introduced soon. Stay tuned for updates!

2. Order Processing Time

• Processing Period:
  All orders are processed within 6-8 business days after payment confirmation.
• Same-Day Processing:
  Orders placed before 2:00 PM Pacific Standard Time (GMT-08:00) will be processed on the same business day.
• Next-Day Processing:
  Orders placed after this cut-off time will be processed on the following business day.

3. Shipping Methods & Delivery Times

We offer two shipping options tailored to meet your needs:

1. Standard Shipping:

   • Estimated Shipping Time: 12-14 business days for both Vietnam and the United States.
   • Cost: Free of charge.

2. Expedited Shipping:

   • Estimated Shipping Time: 6-8 business days for both Vietnam and the United States.
   • Cost: $18.68 USD.

Please note: Shipping times may vary slightly due to factors such as holidays, weather conditions, or carrier delays.

4. Shipping Costs

• Standard Shipping: Enjoy free standard shipping on all orders.
• Expedited Shipping: A flat fee of $18.68 USD applies for expedited shipping services.

5. Order Tracking

• Tracking Notifications:
  Once your order has been shipped, you will receive an email containing your tracking number.
• How to Track Your Order:
  Use the tracking number provided to monitor your order status either:
  • Directly on our website under the Order Tracking section.
  • Via the shipping carrier's tracking system.

We recommend checking your tracking updates regularly to stay informed about your shipment’s progress.

6. Contact Us

If you have any questions or need assistance regarding our shipping policy, feel free to reach out to us:

• Email: contact@4beezee.com

Our customer support team is available 24/7 to ensure a smooth and satisfying shopping experience.

Note: This shipping policy complies with Google Merchant Center requirements to provide clarity, transparency, and a customer-focused approach.

At 4beezee, we are dedicated to providing high-quality products and exceptional customer service. To ensure your satisfaction, we have established a transparent and detailed return and refund policy as follows:

1. RETURN POLICY

Return Period

• You may request a return within 30 days from the date you receive the product.

Return Conditions

To be eligible for a return, the product must meet the following criteria:

1. Product Condition:
   • The product must be unused, in its original condition, and free from any signs of wear or damage.
   • The original packaging, including tags and accessories (if applicable), must be intact.
2. Proof of Purchase:
   • A purchase receipt or order number is required to verify the transaction.

Steps to Return

1. Submit a Request:
   • Send an email to contact@4beezee.com with the following information:
     • Order number
     • Reason for the return
     • Photos of the product (if it is defective or not as described).
2. Receive Instructions:
   • Our team will respond within 1-2 business days with detailed return instructions.
3. Ship the Product:
   • Pack the product carefully according to the instructions and use appropriate packaging to avoid damage during transit.
   • You will be responsible for the return shipping costs unless the product is defective or not as described.

2. REFUND POLICY

Refund Process

1. Inspection:
   • Once we receive the returned product, our team will inspect it within 3-5 business days to ensure it meets the return conditions.
2. Refund:
   • If the product is approved, we will issue a refund via the original payment method.
   • The refund process may take 7-14 business days, depending on your bank or payment provider.

Special Cases

• Defective or Incorrect Items:
  • If the product is defective or not as described, we will:
    • Cover the return shipping costs.
    • Offer a full refund or replacement as per your preference.
• Discounted or Promotional Items:
  • Products purchased during sales or promotions may not be eligible for returns, except in cases where the product is defective or not as described.

3. SHIPPING POLICY FOR RETURNS

1. Return Shipping Costs:
   • If you return a product for personal reasons (e.g., changed mind, wrong item ordered), you will bear the return shipping costs.
   • If the product is defective or incorrect, we will cover all return shipping fees.
2. Original Shipping Costs:
   • Original shipping costs are non-refundable, except when the return is due to our error (e.g., wrong or defective item sent).

4. CONTACT US

If you have any questions or need further assistance regarding our return and refund policy, please contact us at:

• Email: contact@4beezee.com

The 4beezee team is available to assist you 24/7 to ensure a seamless shopping experience.

Note: This policy has been updated to comply with Google Merchant Center standards, ensuring transparency and clarity to safeguard customer rights effectively.